What to Expect at your Appointment with Oakwood Referrals
Explore below to find out more information if your vet has sent through a referral, or if your pet is admitted to Oakwood for further investigation. We have also provided some useful advice on Insurance, and are always happy to talk through any concerns you may have.
What to Expect
If your vet sends through a referral request for your pet we initially will ask for a full medical history from your current and any previous vet practices that your pet has been seen at.
We then look for available appointments with one of our clinicians and give you a call to arrange a date and time.
You can expect a call from us usually within 24 hours of the referral being received by us. We will offer an appointment date and talk through what you need to do in preparation for your pet’s consultation.
Once the appointment has been agreed we will send you written confirmation of the time and date of this, along with a registration form and some general information about our practice and insurance claim processes. You will be given the option to receive this either by post or email depending on your own preference.
On the day of the consultation just bring along the registration form, any insurance documents and of course your pet!
If your vet sends through a referral request for your pet we initially will ask for a full medical history from your current and any previous vet practices that your pet has been seen at.
We then look for available appointments with one of our clinicians and give you a call to arrange a date and time.
You can expect a call from us usually within 24 hours of the referral being received by us. We will offer an appointment date and talk through what you need to do in preparation for your pet’s consultation.
Once the appointment has been agreed we will send you written confirmation of the time and date of this, along with a registration form and some general information about our practice and insurance claim processes. You will be given the option to receive this either by post or email depending on your own preference.
On the day of the consultation just bring along the registration form, any insurance documents and of course your pet!
Hospitalisation of Pets
If your pet is admitted to Oakwood for a procedure or further investigation rest assured that they will be well cared for by our dedicated team which includes multiple night staff in our 24-hour hospital.
Your pet may be admitted by your clinician or by one of our referral nurses. A consent form will be discussed, and all contact information will be confirmed with yourself. Any medication that your pet may already be prescribed can be passed to our team.
We have a separate cat ward and two large dog wards as well as an isolation ward. The cat facilities include large kennels, these can allow boxes for hiding and space for a litter tray and comfortable warm bedding. Our dog wards have a range of walk in kennels for medium/large breeds and some smaller kennels for the miniature/small breeds. All our wards have air conditioning and adjustable lighting. Our isolation ward is a separate ward which allows barrier and one to one isolated nursing care for those cases which are suspected or confirmed to be zoonotic (infectious disease caused by bacteria, viruses and parasites that spread between animals and humans).
Your clinician will adjust your pets daily clinical plan and will update you regularly. Calls for updates with our ward nurses can be made and visits may be scheduled if case appropriate.
As soon as your clinician thinks your pet is well enough to go home we will let you know and arrange discharge at a convenient time.
If your pet is admitted to Oakwood for a procedure or further investigation rest assured that they will be well cared for by our dedicated team which includes multiple night staff in our 24-hour hospital.
Your pet may be admitted by your clinician or by one of our referral nurses. A consent form will be discussed, and all contact information will be confirmed with yourself. Any medication that your pet may already be prescribed can be passed to our team.
We have a separate cat ward and two large dog wards as well as an isolation ward. The cat facilities include large kennels, these can allow boxes for hiding and space for a litter tray and comfortable warm bedding. Our dog wards have a range of walk in kennels for medium/large breeds and some smaller kennels for the miniature/small breeds. All our wards have air conditioning and adjustable lighting. Our isolation ward is a separate ward which allows barrier and one to one isolated nursing care for those cases which are suspected or confirmed to be zoonotic (infectious disease caused by bacteria, viruses and parasites that spread between animals and humans).
Your clinician will adjust your pets daily clinical plan and will update you regularly. Calls for updates with our ward nurses can be made and visits may be scheduled if case appropriate.
As soon as your clinician thinks your pet is well enough to go home we will let you know and arrange discharge at a convenient time.
Insurance
If you have pet insurance, and wish to claim for your pet’s veterinary fees, we are more than happy to process this for you.
To ensure a smooth claims process, we ask that you read through the information below and bring the necessary documents with the relevant sections completed.
We cannot proceed with your Direct Claim without this information and will thus require payment in full on the day of your pet’s treatment.
Routine claims and continuation claims
You will be asked to pay on the day for treatment. We will complete the claim form for payment to be reimbursed directly to you, by your insurance company.
Please bring your policy and claim form with you when presenting your pet for treatment ensuring that the policyholder has signed the form, together with their name, address and policy number. We will complete the veterinary sections of the insurance form and submit it to your insurance company on your behalf.
Direct claims
Under certain circumstances, we can claim your pet’s veterinary fees directly from your insurance company. For this to be the case, you must meet the following criteria:
- The initial treatment or procedure amount exceeds £250.00.
- The direct claim has been authorised by the us, prior to your pet’s treatment.
- A Direct Insurance Claim Agreement form has been completed by you.
- Administration fees have been paid upfront. There is a £25 admin charge for each new direct claim with a small continuation fee of £5.20 charged for each subsequent claim, for that condition. Please note, your insurance company will not normally cover this charge, and this fee is non-refundable.
- The policy excess, and co-payments, if applicable, must be paid at the time of treatment.
The acceptance of a Direct Insurance Claim is at the discretion of the practice.
We regularly review insurance providers, and their payments to us. In some cases, it may not be possible for us to complete a direct claim with your insurance provider. We will inform you if this applies to your claim(s).
The account holder remains liable for any outstanding balance not covered by their insurance policy or any claim that is declined by their insurance provider.
Please remember that an insurance policy is a contract between you and your insurance company, not the veterinary practice, and it is your responsibility to understand the restrictions of your specific policy.
Insurance Companies are unable to discuss your policy with the veterinary surgery, unless you have given them permission to do so. Please contact your insurance company to provide this consent, to help us process your claim.
If you have pet insurance, and wish to claim for your pet’s veterinary fees, we are more than happy to process this for you.
To ensure a smooth claims process, we ask that you read through the information below and bring the necessary documents with the relevant sections completed.
We cannot proceed with your Direct Claim without this information and will thus require payment in full on the day of your pet’s treatment.
Routine claims and continuation claims
You will be asked to pay on the day for treatment. We will complete the claim form for payment to be reimbursed directly to you, by your insurance company.
Please bring your policy and claim form with you when presenting your pet for treatment ensuring that the policyholder has signed the form, together with their name, address and policy number. We will complete the veterinary sections of the insurance form and submit it to your insurance company on your behalf.
Direct claims
Under certain circumstances, we can claim your pet’s veterinary fees directly from your insurance company. For this to be the case, you must meet the following criteria:
- The initial treatment or procedure amount exceeds £250.00.
- The direct claim has been authorised by the us, prior to your pet’s treatment.
- A Direct Insurance Claim Agreement form has been completed by you.
- Administration fees have been paid upfront. There is a £25 admin charge for each new direct claim with a small continuation fee of £5.20 charged for each subsequent claim, for that condition. Please note, your insurance company will not normally cover this charge, and this fee is non-refundable.
- The policy excess, and co-payments, if applicable, must be paid at the time of treatment.
The acceptance of a Direct Insurance Claim is at the discretion of the practice.
We regularly review insurance providers, and their payments to us. In some cases, it may not be possible for us to complete a direct claim with your insurance provider. We will inform you if this applies to your claim(s).
The account holder remains liable for any outstanding balance not covered by their insurance policy or any claim that is declined by their insurance provider.
Please remember that an insurance policy is a contract between you and your insurance company, not the veterinary practice, and it is your responsibility to understand the restrictions of your specific policy.
Insurance Companies are unable to discuss your policy with the veterinary surgery, unless you have given them permission to do so. Please contact your insurance company to provide this consent, to help us process your claim.