What to Expect at your Appointment with Oakwood Referrals
Explore below to find out more information if your vet has sent through a referral, or if your pet is admitted to Oakwood for further investigation. We have also provided some useful advice on Insurance, and are always happy to talk through any concerns you may have.
What to Expect
If your vet sends through a referral request for your pet we initially will ask for a full medical history from your current and any previous vet practices that your pet has been seen at.
We then look for available appointments with one of our clinicians and give you a call to arrange a date and time.
You can expect a call from us usually within 24 hours of the referral being received by us. We will offer an appointment date and talk through what you need to do in preparation for your pet’s consultation.
Once the appointment has been agreed we will send you written confirmation of the time and date of this, along with a registration form and some general information about our practice and insurance claim processes. You will be given the option to receive this either by post or email depending on your own preference.
On the day of the consultation just bring along the registration form, any insurance documents and of course your pet!
If your vet sends through a referral request for your pet we initially will ask for a full medical history from your current and any previous vet practices that your pet has been seen at.
We then look for available appointments with one of our clinicians and give you a call to arrange a date and time.
You can expect a call from us usually within 24 hours of the referral being received by us. We will offer an appointment date and talk through what you need to do in preparation for your pet’s consultation.
Once the appointment has been agreed we will send you written confirmation of the time and date of this, along with a registration form and some general information about our practice and insurance claim processes. You will be given the option to receive this either by post or email depending on your own preference.
On the day of the consultation just bring along the registration form, any insurance documents and of course your pet!
Hospitalisation of Pets
If your pet is admitted to Oakwood for a procedure or further investigation rest assured that they will be well cared for by our dedicated team which includes multiple night staff in our 24-hour hospital.
Your pet may be admitted by your clinician or by one of our referral nurses. A consent form will be discussed, and all contact information will be confirmed with yourself. Any medication that your pet may already be prescribed can be passed to our team.
We have a separate cat ward and two large dog wards as well as an isolation ward. The cat facilities include large kennels, these can allow boxes for hiding and space for a litter tray and comfortable warm bedding. Our dog wards have a range of walk in kennels for medium/large breeds and some smaller kennels for the miniature/small breeds. All our wards have air conditioning and adjustable lighting. Our isolation ward is a separate ward which allows barrier and one to one isolated nursing care for those cases which are suspected or confirmed to be zoonotic (infectious disease caused by bacteria, viruses and parasites that spread between animals and humans).
Your clinician will adjust your pets daily clinical plan and will update you regularly. Calls for updates with our ward nurses can be made and visits may be scheduled if case appropriate.
As soon as your clinician thinks your pet is well enough to go home we will let you know and arrange discharge at a convenient time.
If your pet is admitted to Oakwood for a procedure or further investigation rest assured that they will be well cared for by our dedicated team which includes multiple night staff in our 24-hour hospital.
Your pet may be admitted by your clinician or by one of our referral nurses. A consent form will be discussed, and all contact information will be confirmed with yourself. Any medication that your pet may already be prescribed can be passed to our team.
We have a separate cat ward and two large dog wards as well as an isolation ward. The cat facilities include large kennels, these can allow boxes for hiding and space for a litter tray and comfortable warm bedding. Our dog wards have a range of walk in kennels for medium/large breeds and some smaller kennels for the miniature/small breeds. All our wards have air conditioning and adjustable lighting. Our isolation ward is a separate ward which allows barrier and one to one isolated nursing care for those cases which are suspected or confirmed to be zoonotic (infectious disease caused by bacteria, viruses and parasites that spread between animals and humans).
Your clinician will adjust your pets daily clinical plan and will update you regularly. Calls for updates with our ward nurses can be made and visits may be scheduled if case appropriate.
As soon as your clinician thinks your pet is well enough to go home we will let you know and arrange discharge at a convenient time.
Insurance
Some referral practices do not process direct claims because of the diversity of insurance companies and policies or charge an administration fee to submit the claim on your behalf.
At Oakwood we realise that you have insurance cover to try to reduce any concerns regarding payment. We therefore try to process direct claims on your behalf when requested for an additional fee, which will be explained to you when our team contact you to book in your pet’s first consultation. However in order to do so, you will need to be aware of the following terms and conditions when claiming for treatment on your insurance policy:
- Insurance policy details have to be provided, please be prepared to present your policy documents at your initial consultation
- Permission granted for Oakwood to discuss your policy with your provider
- Insurance claim forms signed when requested
- Full payment of any excess on the policy at the time of invoicing
- Direct Claims are at the discretion of Oakwood Veterinary Referrals
- It is the client’s responsibility to understand the cover, limits and exclusions of their policy and comply with the terms and conditions of the policy
- Any charges not covered by your policy in the addition to the excess need to be paid upon request
- If your pet requires more than one visit it may be necessary for owners to sign more than one claim form
- If your insurance company subsequently does not settle your account within 6 weeks of us submitting a claim, we will instead claim the outstanding balance from you and ask the insurance company to pay the policyholder direct
Some referral practices do not process direct claims because of the diversity of insurance companies and policies or charge an administration fee to submit the claim on your behalf.
At Oakwood we realise that you have insurance cover to try to reduce any concerns regarding payment. We therefore try to process direct claims on your behalf when requested for an additional fee, which will be explained to you when our team contact you to book in your pet’s first consultation. However in order to do so, you will need to be aware of the following terms and conditions when claiming for treatment on your insurance policy:
- Insurance policy details have to be provided, please be prepared to present your policy documents at your initial consultation
- Permission granted for Oakwood to discuss your policy with your provider
- Insurance claim forms signed when requested
- Full payment of any excess on the policy at the time of invoicing
- Direct Claims are at the discretion of Oakwood Veterinary Referrals
- It is the client’s responsibility to understand the cover, limits and exclusions of their policy and comply with the terms and conditions of the policy
- Any charges not covered by your policy in the addition to the excess need to be paid upon request
- If your pet requires more than one visit it may be necessary for owners to sign more than one claim form
- If your insurance company subsequently does not settle your account within 6 weeks of us submitting a claim, we will instead claim the outstanding balance from you and ask the insurance company to pay the policyholder direct